Straight answers, in plain English.

The usual signs are visible patches (black, green or white), a persistent musty smell, or recurring condensation on windows and walls. Health symptoms like a blocked nose, irritated eyes or worse asthma at home can also be a clue. If you're seeing or smelling any of these it's worth getting it checked — but often a quick chat on the phone is enough for us to tell you whether an inspection is even needed.

For a small, obvious patch from a one-off spill, sometimes a clean is all you need — and we'll happily tell you that. But mould is almost always a symptom of a moisture problem. If you remove it without finding the cause, it comes straight back. An inspection finds the why, so any work actually fixes the problem for good.

No — it's the whole reason we started Unmould. If a clean and better ventilation is all you need, that's what we'll recommend. We'd rather earn your trust and your referral than sell you work that doesn't help. You get an honest report and you decide what happens next.

We assess the affected areas, take moisture and humidity readings, look for the source of the problem (leaks, ventilation, drainage) and document everything with photos. You then get a clear written report explaining what we found, what's causing it, and an honest plan — in plain English, no jargon.

Most inspections take around 45 minutes to a couple of hours, depending on the size of the property and how much is going on. We'll give you a realistic idea when we book you in.

Yes — always. Every inspection comes with a clear written report you keep, including our findings, the likely cause, photos and recommendations. It's yours whether you decide to do further work with us or not.

Inspections start from $385. The exact price depends on the size of the property and what's involved — we'll confirm the cost upfront when you book, so there are never any surprises.

Mould can affect indoor air quality and is more likely to cause problems for people with asthma, allergies or weakened immune systems — things like a blocked nose, irritated eyes or coughing. For most healthy people a small amount isn't a crisis, but it shouldn't be ignored, especially if it's growing. We'll give you a straight, factual picture of your situation — so you can make a calm, informed decision.

In most cases, yes. It depends on the amount, the type and who's living there. If we think it's a genuine concern for your household we'll tell you honestly and explain your options. We won't frighten you out of your home to make a sale.

Yes. We choose family- and pet-safe methods and work tidily, so your home stays a home. If there's anything you need to do during or after the work, we'll explain it clearly.

For a very small surface patch a careful clean can help. But bleach mostly removes the colour, not the problem — and on porous surfaces like plaster or timber the mould often returns. If it keeps coming back, covers a large area, or you're not sure, it's worth getting it looked at properly.

If the underlying moisture problem is fixed, mould has no reason to return — which is why we treat the cause, not just the surface. We can't promise mould will never appear anywhere again (no honest company can), but done properly the area we treat should stay clear.

It depends on the size of the job — anything from a single day to several days for larger or more involved work. We'll give you a clear timeline in your report before any work starts, so you know exactly what to expect.

We cover the Gold Coast and Northern NSW — including Tweed Heads, Coolangatta, Burleigh Heads, Byron Bay and the Northern Rivers. Not sure if you're in range? Check our service areas or give us a call and we'll let you know.

It's best if you (or someone who knows the property) can be there, so we can ask about the history and you can point out your concerns. If that's tricky, talk to us and we'll work something out.

We'll always aim to get to you as quickly as we can. Call us and we'll find the soonest time that suits you — and if it's urgent, let us know.

Yes. Whether you're a landlord, a tenant, or buying or selling a property, a clear independent report gives everyone the facts. Just tell us the situation when you get in touch.