These terms apply when you enquire with, book, or use the services of Unmould Pty Ltd (ABN 89 075 705 627) ("Unmould", "we", "us"). Please read them so you know what to expect from us, and what we ask of you. By booking a service with us, you agree to these terms.
These terms cover our mould inspection, cleaning and remediation services across the Gold Coast and Northern NSW. We may update them from time to time — the version on this page is the current one. Nothing in these terms is intended to remove or reduce rights you have under the Australian Consumer Law.
We provide:
The exact scope of any job is described in the quote, report or proposal we provide for that job.
Mould inspections start from $385. Cleaning and remediation are quoted per job, because the right scope depends on what we find at your property. Prices we quote are valid for the period shown on the quote and may change if the scope of work changes or if conditions on site differ materially from what was described to us.
All prices are in Australian dollars. Unmould is not currently registered for GST, so no GST is charged and our invoices show none. Any optional or additional work will be quoted separately before we carry it out.
When you book, please make sure we can safely access the relevant areas of your property at the agreed time. If we can't get access, or the booking is cancelled at short notice, we may need to reschedule or charge a reasonable fee for the time set aside.
If you need to change or cancel a booking, just let us know as early as you can and we'll do our best to accommodate you.
Payment is due as set out on your invoice or quote. We'll always make the amount and how to pay clear before any work begins. If an invoice remains unpaid past its due date, we may pause further work until it's settled.
To help us do our best work, we ask that you:
Our reports and recommendations are based on what is reasonably visible and accessible at the time of our visit, and on the information available to us. Mould can be affected by factors we can't always see or control — such as building defects, ongoing leaks, ventilation and how a space is used.
For that reason, we don't guarantee that mould won't return. What we do promise is to assess honestly, treat thoroughly, and tell you plainly if we think an underlying issue (like a plumbing or building fault) needs to be addressed by another trade for a lasting result.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights. We stand behind our work — if something isn't right with a service we've provided, contact us and we'll work with you to put it right.
To the extent permitted by law, and except for the consumer guarantees above, we are not liable for loss or damage that is not a reasonably foreseeable result of our work, or that arises from factors outside our control or from information that was incomplete or inaccurate when provided to us.
Reports, proposals, photographs and other materials we create remain our intellectual property. You're welcome to use the report we provide for your own purposes relating to your property.
We handle your personal information in line with our Privacy Policy, which forms part of these terms.
These terms are governed by the laws of Queensland, Australia, and you and we submit to the courts of that jurisdiction.
Email us at hello@unmould.com.au or call 0419 964 797 — a real person from our team will help.