Unmould Pty Ltd (ABN 89 075 705 627) ("Unmould", "we", "us") respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
Unmould is an independent mould inspection, remediation and cleaning business serving the Gold Coast and Northern NSW. If you have any questions about this policy or your information, you can reach us at hello@unmould.com.au.
We only collect the information we need to help you. Depending on how you contact us, this may include:
You don't have to give us everything — but if you leave out something we need (like a contact number), we may not be able to help you.
We use your information to:
We will only send you marketing messages if you've agreed to receive them, or where the law otherwise allows. Every marketing email includes a way to unsubscribe, and you can opt out at any time by replying or contacting us. We comply with the Spam Act 2003.
We do not sell your personal information. We only share it where it's needed to deliver our service or meet our obligations — for example, with the providers who run our scheduling and customer records, email and SMS, accounting and invoicing, and website analytics, and only so they can perform that service for us. We may also disclose information where required by law.
Some of those providers store or process information outside Australia, including in the United States. We take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles, but by giving us your details you accept that this overseas handling may occur.
We take reasonable steps to keep your information secure and to protect it from misuse, loss, and unauthorised access. We keep it only for as long as we need it for the purposes above, or as required by law, and then take reasonable steps to remove or de-identify it.
Our website uses cookies and third-party measurement tools. Being specific about them is fairer than a vague line:
These tools may set cookies and share information with Google and Meta about the pages you viewed. When you submit an enquiry, we also send your email address to Google Ads so it can match your enquiry to the ad you clicked — Google receives it in a hashed (scrambled) form and uses it only for that matching. You can control or block cookies through your browser settings, and opt out of personalised advertising through your Google and Meta account settings. Blocking some cookies may affect how parts of the site work.
You can ask us to access the personal information we hold about you, or to correct it if it's wrong or out of date. Just get in touch and we'll help. If you have a concern about how we've handled your information, you can also contact the Office of the Australian Information Commissioner.
We may update this policy from time to time. The latest version will always be available on this page, with the "last updated" date at the top.
Email us at hello@unmould.com.au or call 0419 964 797 — a real person from our team will help.