Home/How It Works
Our process

From first call to clean and clear.

Every Unmould job runs the same honest way — inspect properly, explain it plainly, fix the cause, then check the work. Here's exactly what to expect, start to finish.

You'll always know the next step — no surprises.
The four steps

Inspect

We find the mould and what's causing it.

01

Report

A clear written report and a fair quote.

02

Remediate

We remove the mould and fix the cause.

03

Clear

We check the work and hand back a clean space.

04
One team, one process, every job
What stays the same Find the cause, not just the spots Everything in writing Upfront pricing Only what you actually need
The four steps

The same honest process, every single job.

No two homes are identical, but the way we work doesn't change. Here's how a job runs from your first call to handing back a clean space.

STEP 01

We inspect

We come out, look properly, and use moisture meters and the right tools to find not just the mould but what's feeding it. The cause matters more than the spots — get that wrong and it comes back.

STEP 02

We report & quote

You get a clear written report — what we found, what's causing it, and what we recommend — alongside a fair, upfront quote. You decide what happens next, with no pressure either way.

STEP 03

We remediate

If you go ahead, we contain the area, remove the mould safely, and deal with the moisture driving it. We treat your home with care and keep the mess and disruption to a minimum.

STEP 04

We check & clear

Before we leave, we check the work, make sure the area is dry, and hand back a clean space. We'll also tell you plainly what to keep an eye on so it stays that way.

Why we work this way

Most mould comes back because the cause was never fixed.

Plenty of jobs just paint over the problem or wipe the surface and call it done. The mould looks gone for a few weeks, then it's back. Our whole process is built around finding and fixing the moisture behind it — because that's the only thing that actually keeps it away.

If we don't think we can genuinely help, we'll tell you honestly — and point you in the right direction.

We look for the cause

Moisture meters and a proper look — not just a glance at the visible spots.

Everything's written down

You keep a clear report and quote — nothing decided over a vague phone chat.

We check before we leave

The job isn't done until the area's dry and the work's been checked over.

What to expect

No mystery — just clear next steps.

From the moment you get in touch, you'll always know what's happening and what comes next. Here's the typical shape of a job.

A real conversation first
We listen to what's going on before booking anything in.
An inspection that finds the cause
A proper on-site look, not a quick guess from the doorway.
A written report & quote
Clear findings and pricing so you can decide in your own time.
Remediation, only if you want it
No pressure — the inspection stands on its own if that's all you need.
Typical job
Start to finish
Step 1Inspection
Step 2Written report & quote
Your callGo ahead, or not
Step 3Remediation
Step 4Final check & clear
PricingAgreed upfront
Inspections from $385 — credited toward remediation if you go ahead.
Common questions

Good to know before you book.

Straight answers — the same way we'd explain it on the phone.

Do I have to commit to remediation to get an inspection?
Not at all. The inspection stands on its own — plenty of people just want to know what's going on and get a clear report. If you decide to go ahead with remediation, the inspection fee is credited toward it. If you don't, the report is still yours to keep.
What actually happens during the inspection?
We come out, look over the affected areas, and use moisture meters and other tools to work out where the moisture is coming from. We're trying to find the cause, not just note where the mould is — because that's what determines whether it comes back.
How soon do I get the report?
Shortly after the inspection. You'll get a clear written report covering what we found, what's likely causing it, and what we recommend — along with a quote if remediation makes sense. No vague phone summaries; it's all written down for you.
Will I know the price before any work starts?
Always. Remediation is quoted upfront in writing, and nothing goes ahead until you've seen and agreed to it. We don't believe in surprise costs or padding the bill with things you don't need.
What if the mould comes back?
Our whole process is built around fixing the cause so it doesn't. We can't control everything in a home — leaks and ventilation can change — but we'll explain plainly what to watch for, and we stand behind our work. If something's not right, we want to hear about it.
The Unmould Promise Upfront pricing Your home respected On time Only what's needed We stand behind our work
Book an inspection

Ready to start? It begins with a proper look.

Beau, founder and mould specialist at Unmould
Who you'll speak with
BeauFounder & mould specialist

"I'll walk you through exactly what we'd do — and tell you honestly if you even need us."

1

Send a few details

2

We call you back within 24 hours

3

We inspect, report, and take it from there

Prefer to talk now?
0419 964 797

No obligation · inspections from $385 · your details stay private